📄 Policies

 

Last updated: June 27, 2025

 

Welcome to By Mo Collective, home to Soulful Wealth Healing, Joyful Attempts Construction, and The Creator Plug. This page outlines our official business policies for pricing, refunds, cancellations, terms of service, and privacy. Please read carefully before using any of our services or products.

 

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💰 1. Pricing Structure

 

Soulful Wealth Healing

•Offers both free and paid digital resources.

•Prices are clearly listed on product pages as new resources become available.

 

Joyful Attempts Construction (JAC)

•Accounting & business consulting services range from R2,500/month to R12,500/month.

•Once-off services vary from R1,500 to R12,000, depending on business size and service complexity.

•Custom packages are available by request.

 

The Creator Plug

•Packages start from R500 / $27 and go up to R2,500 / $135.

•A variety of individual services are available (e.g., captions, invoices, strategy calls).

•All prices are listed in ZAR and USD and updated as services expand.

 

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💸 2. Refund Policy

 

Due to the nature of our digital and service-based offerings, all sales are final.

 

Refunds are only considered under the following conditions:

•Duplicate purchases (proof required)

•Technical issues accessing digital files (after verification)

 

To request a refund, contact us within 7 days of purchase at:

📧 connect@bymocollective.com

 

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📅 3. Cancellation Policy

 

Digital Products

•No cancellations are allowed once payment is completed, as delivery is instant or manual within 24 hours.

 

Service-Based Packages

•Monthly subscriptions must be canceled at least 7 days before the next billing cycle.

•1-on-1 bookings or strategy sessions must be rescheduled or canceled 24 hours in advance.

 

All cancellation requests must be sent to:

📧 connect@bymocollective.com

📱 WhatsApp: +27 60 972 4634

 

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📑 4. Terms of Service

 

By using our website, purchasing a product, or booking a service, you agree to the following:

•All digital resources are for personal or business use only. Reselling or redistribution is not permitted.

•You are responsible for providing accurate and complete information for all services.

•We reserve the right to decline service if these terms are violated.

•Turnaround times will be clearly communicated and may be impacted if client input is delayed.

•Prices and services may change without prior notice. The latest versions will always be visible on our site.

 

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🔐 5. Privacy Policy

 

We are committed to protecting your personal information.

 

We may collect:

•Name, email, phone number, billing details

•Business information (for service delivery)

•Analytics data via cookies or tracking tools

 

We do not sell your information. Payments are processed securely via third-party platforms like Paystack or Gumroad.

 

You have the right to:

•Request, update, or delete your data

•Opt out of emails

•Request a copy of your stored information

 

For data requests or concerns, please contact:

📧 connect@bymocollective.com